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Delivery and Returns

Delivery

Everything on our website can ship to any destination worldwide. Please scroll to the end of this section for delivery information about Interiors fabrics

Dispatch (all products except Interiors fabric and subscriptions)

Our current dispatch time is indicated at the top of the Basket page. If you add any physical product to your basket then “View Basket”, the current dispatch time is shown. You can then return to shopping afterwards. You will receive an email notifying you of dispatch, once your package has been sent.

Delivery services (all products except Interiors fabric)

UK Royal Mail Tracked 48 service is our standard postage service. RM Tracked 24 is optional for a fee. These services are usually delivered in 1 or 2 business days respectively, on top of the current dispatch time while orders are prepared and packed.

UK Next Day is Royal Mail’s Special Delivery Guaranteed service. To guarantee delivery the next working day, you would need to place your order on our website before noon, Monday to Friday, and choose Next Day. Orders placed with Next Day delivery are prioritised and sent immediately. Subscriptions and Interiors fabrics cannot be delivered Next Day.

UK Click and Collect: if you would like to collect your website order from our working premises at GL20 7PP, please suggest some suitable times (Mon-Fri 9am-5pm) in the notes of your order. If we can, we will confirm an appointment time once your order is packed and completed. We will refund any shipping you have paid.

International delivery: We post all international orders using Royal Mail’s Priority overseas services, with or without tracking depending on the option you choose. Overseas customers may have to pay import duties or taxes charged when a package arrives in your country. You are responsible for paying such charges in order for your package to clear local customs. Please contact your local customs office if you need more information.

Delivery pricing (all products except Interiors fabric and subscriptions)

Destination Delivery service Basket value: Price Basket value: Price
United Kingdom UK Tracked 48 £59.99 and below: £3.95 £60.00 and above: FREE
United Kingdom UK Tracked 24 £59.99 and below: £4.95 £60.00 and above: £4.95
United Kingdom UK Next Day £59.99 and below: £9.95 £60.00 and above: £9.95
European Union EU Standard £79.99 and below: £6.95 £80.00 and above: FREE
European Union EU Tracked £79.99 and below: £11.95 £80.00 and above: £8.95
Rest of World International Standard £79.99 and below: £8.95 £80.00 and above: FREE
Rest of World International Tracked £79.99 and below: £13.95 £80.00 and above: £8.95
UAE, Japan, Africa International Tracked £79.99 and below: £13.95 £80.00 and above: £8.95

Canada, Spain, Italy, Greece, Mexico, India.

We strongly recommend selecting the tracked service to these countries/regions, because we have experienced problems with lost or delayed deliveries here in the past. Adding tracking to your shipping option gives you some peace of mind, as you can trace your parcel’s journey.

The United Arab Emirates, Japan, and countries in Africa.
We can only ship to the UAE, Africa and Japan using a tracked service, to a physical address. The delivery address must be complete, detailed and accurate, including villa/house number, street name and city. We no longer ship to PO Box numbers, however if this is the only address available, please email us to enquire whether it would be possible.

Returns & Cancellations

All products excluding Interiors

Please use a Returns form if you’re sending anything back. This form includes step by step instructions about how to return items.

We always try to deliver goods which you will love. If you are not satisfied with your purchase for any reason you may contact us within 14 days of receiving your goods to initiate a return. Items must be returned to us in their original condition and original packaging within 28 days of purchase.

If the goods are returned due to an error on our part or a fault within the product, then we will refund the price of the goods plus postage costs. If the goods are returned for another reason – e.g. you changed your mind or did not like the colour – then the postage costs will not be refunded.
This does not affect your statutory rights as a consumer.

INTERIORS FABRICS We order Interiors fabrics especially per customer, so these are non-returnable. Your statutory rights are not affected.

Interiors fabrics delivery pricing:

UK Flat rate of £12.50 per order of fabric by the metre UK Flat rate of £3.50 for samples only.

Overseas:  The delivery cost is given as a bespoke quotation upon the placement of your order.  Please contact [email protected] for enquiries.

Interiors fabrics dispatch time

The dispatch time for Interiors fabric is approximately 4 weeks from order date.

The dispatch time for Interiors samples depends on whether we have the sample you need in stock. If we do, it should be dispatched as per the time indicated at the top of the Checkout page; if we don’t, this will take about 4 weeks.

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